Kutz N Kurlz Booking, Cancellation & Rescheduling Policy

Kutz N Kurlz Booking, Cancellation & Rescheduling Policy

📣 Policy Update – Effective Monday, October 6th, 2025

Kutz N Kurlz Booking, Cancellation & Rescheduling Policy


At Kutz N Kurlz, we understand that life happens - kids get sick, meetings run over, plans change. While we always aim to be flexible and understanding, we also want to respect the time and commitment of our stylists and clients.

To continue delivering the exceptional service you know and love, we’re updating our booking, cancellation, and rescheduling policy, effective Monday, October 6th, 2025. These updates are essential for us to operate efficiently and sustainably, while also investing in our team's development and your experience.


📅 Booking an Appointment

  • For services over 1.5 hours or £99 and above, a £25 booking fee or 25% of the service total will be required.
  • This fee will be held on your account and applied toward your final bill - subject to our cancellation policy*.


🔄 Changing or Cancelling an Appointment

  • We kindly ask for at least 24 hours' notice if you need to cancel or reschedule.
  • Cancellations with less than 24 hours' notice may incur a 50% charge of the original service total.
  • Future appointments following a late cancellation will require prepayment.


🚫 Missed Appointments (No-Shows)

  • Appointments missed without any notice will be marked as a no-show.
  • No-shows will be charged 50% of the original service total and future appointments must be prepaid in full.


⏰ Running Late?

  • If you're running behind, we’ll always do our best to accommodate you.
  • However, if you are more than 5 minutes late, we may need to adjust or reschedule your service to avoid delays for others.
  • Please note: if a full service is no longer possible, the original service charge will still apply.


💕 Thank You for Your Understanding


Your support means the world to us! These updates help us respect everyone’s time and ensure every guest receives the quality and care they deserve.

Thank you for continuing to choose Kutz N Kurlz - we can’t wait to pamper you at your next visit!

With gratitude,
The Kutz N Kurlz Team