F.A.Q


No!
We operate a strict policy on performing colour services. Allergy Tests must be performed at least 48 hours prior to your appointment. It may be performed some time before but no later than.

Allergy tests are booked in the same as any other appointment, this can be done by telephone, Abertillery 01495320256 or Brynmawr 01495 312600 or online via our online bookings page "click here".

If you have no reaction to the test, then you may attend your chosen service. If however you notice a reaction, please let us know and we will discuss how to proceed. If you have a severe reaction please contact your doctor or visit your local A&E department.

Once your test has been passed without any reaction, you will not need another one for 12 months.

We regret that unless you have passed an allergy test at our salon we will not be able to offer any colour services. You may have had one before, but we need to ensure you are tested with the products we use.
You must be 16 years of age or older.
European Legislation will not allow anyone under the age of 16 to have a colour service.
Normally yes you can, we offer a walk in service if we have an available appointment.

However, due to our COVID 19 procedures, you will not be allowed to just walk into the salon to make an appointment. You may telephone and we will offer you the next available appointment which may be straight away or a little later.
With the exception of American Express, We accept all major debit, master and visa credit cards, cash, LayBuy.
Brynmawr

Free parking is available outside the salon and just opposite, limited to 2 hours when available.
Alternatively long term parking is available with in a 1 - 2 minute walk.


Abertillery

Limited free parking is available opposite and just around the corner on Church street and Somerset street respectivley.
The multi story car park is free and around a 2 minute walk situated just above Iceland.

Please Note*

Traffic Wardens patrol both Abertillery and Brynmawr periodically.
Returning goods bought online!
We ask they're returned within 28 days of delivery, unused, in perfect condition and in their original packaging. Goods returned to us that do not meet these requirements will be sent back to you at your cost (normally our standard delivery charge). The original delivery charge cannot be refunded.

Returning goods bought in salon!
We ask they're returned within 7 days of purchase, unused, in perfect condition and in their original packaging along with the purchase receipt. 
We will then offer an exchange or refund at your request.
Whilst it is rare, occasionally clients feel unhappy with their service. We Pride ourselves, and are Proud of our excellent customer service in all areas, your complete satisfaction is our goal. If you are unhappy with any or all of your service, mention this to your team member. They will work with you to resolve any issues until you are completely satisfied.

If this still does not resolve your situation, please contact us via phone Office 01495 315183 or email us at enquiries@knk.co This email will only be accesable to salon managers.
Yes!

We believe in offering the personal touch. We offer FREE advice to anyone who requests it. This is best achieved by booking a Free No Obligation Consultation with one of our team members. This may be done by telephone  Abertillery 01495 320256 or Brynmawr 01495 312600.
Or Via our Online bookings "click here"