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No show / Cancellation

No show / Cancellation

CANCELLATION OR NO-SHOW POLICY 

 OUR PROMISE TO YOU

We will do our best not to cancel or re-arrange your appointments and to run to time, therefore we really appreciate you doing the same.

KEEPING TO TIME

If you are running late, we will do our best to fit you in, but we may not be able to provide the full service or treatment especially during peak periods and particularly during the Covid-19 arrangements.

 OUR CANCELLATION POLICY

We understand that sometimes you may have to cancel an appointment. Please give us at least 24 hours’ notice, otherwise a cancellation fee of 50% of the cost of your service or treatment will be charged and added to your record card and that payment will be required before we will take your next booking which will also include a deposit. It is very difficult to fill appointments at short notice, but if we do, we will not charge you a cancellation fee.

If you need to cancel, please give us a call. Please do not text, email or put a message on social media.

 DEPOSITS

A deposit of £25 for your service or treatment will be charged if you:

  • missed your last appointment with us; or
  • are booking for a colour service, or an appointment lasting more than two hours, or for a series of appointments.

The deposit will be taken when you book your appointment or when you attend for an allergy test and will be taken off your bill when you pay for the service or treatment you have received. The deposit will be rolled over to your next visit if you cancel, as long as you have given us at least 24 hours’ notice.

If you give us less than 24 hours’ notice but we are able to fill the appointment, we will roll it forward towards the cost of your next appointment.

In case of a late cancellation or no-show, we will keep the £25 payment to reflect the loss we have suffered as a result of the late cancellation or no-show.

The deposit will be fully refunded if a service or treatment is unsuitable for you or cannot be provided for any reason.

 PAYMENT DETAILS OVER THE PHONE

Before we take your payment details to cover a ‘No show’ charge or a deposit payment, we will confirm:

  • The service or treatment you have booked.
  • The salon name, location and contact details.
  • The total price of the service or treatment booked or how the price will be calculated if an exact price cannot be given.
  • The time and date of the appointment.